Domestic orders are typically shipped within 3 business days via USPS Priority mail or USPS First Class mail.
International orders ship via USPS First Class International mail unless otherwise specified. There is no tracking offered with First Class International, and shipping could take two to three weeks. If you need tracking or faster shipping for your international order, please contact us. International shipments may be subject to additional duties and taxes to be paid by the buyer upon picking up the package. Please check with your local postal service or customs office with any questions about these fees.
At Pack Northwest, we build our products to last a lifetime and we stand behind our workmanship. We will happily repair or replace any item that we determine to have a manufacturing defect for the life of the product at no cost to the customer. This policy does not cover damage caused by abuse, accidents or normal wear and tear.
Return & Exchange
We want you to be 100% happy with your purchase from Pack Northwest. If our product doesn't meet your expectations for any reason and you wish to return or exchange your purchase, we will accept unused items in the condition in which they were received within 30 days of receipt for refund or exchange. The buyer is responsible for return shipping costs. Please include your name, order number and the reason for return.
For damage resulting from normal wear and tear, and not covered under warranty, repairs will be fairly priced based on materials and labor. We are happy to help prolong the life of an original Pack Northwest product. Please contact us to discuss the repair and we will provide a cost estimate. Customer assumes all shipping costs.
Return items to:
1101 N. State St. Suite 107
Bellingham, WA 98225